Patient Feedback - Patient Satisfaction Survey

Patient Feedback - Patient Satisfaction Survey

Please take a moment to fill out our Patient Satisfaction Survey to tell us about your experiences with our groups and individual healthcare providers.

Published December 27, 2018

Job Posting: Full-Time Administrative Assistant (2 positions - 1 Orangeville and 1 Bolton)

Download this job posting in PDF format.

The Dufferin area Family Health Team is currently recruiting for 2 Full-Time Administrative Support professionals to join our team (1 position in Orangeville and 1 position in Bolton). These positions are a vital part of the Dufferin Area Family Health Team (DAFHT) and will work closely with our interdisciplinary providers, our patients, and our community partners to achieve the vision and mission of the organization.


  • Book patient appointments for various DAFHT allied health care providers 
  • Greet and check patients in for appointments
  • Liaise with interdisciplinary providers and community partners on a regular basis
  • Other duties and responsibilities as required by the Executive Director


  • Ability to work effectively with all health care team members 
  • Working knowledge and proficiency in an electronic medical record
  • Ability to manage many tasks at one time
  • Ability to take direction from multiple providers and managers
  • Proficiency in the use of computer hardware and software (i.e. proficient use of Microsoft Office programs and electronic health records)
  • Ability to prioritize, manage time effectively and be flexible in a very active work environment
  • Effective communication skills-verbal, listening, written and presentation


  • Honest and trustworthy
  • Respectful
  • Possess cultural awareness and sensitivity
  • Flexible
  • Able to demonstrate sound work ethic
  • A forward thinker - visionary
  • Personable with customer service experience


Demonstrated experience in a primary care setting with family physicians booking patient appointments
Previous family health team experience a definite asset
Experience in an EMR is a must; use of Practice Solutions a definite asset.

Please forward your resume to:  


Download this job posting in PDF format.

Addictions Counsellor – Regional Services – CADS - Orangeville 

Homewood Health™ is Canada’s leader in mental health and addiction services and we offer the most comprehensive and integrated continuum of services available in Canada. We are redefining mental health and addiction services to help Canadians live healthier, more productive and more fulfilling lives.   

With over 130 years of experience, Homewood Health Centre is one of Canada's largest and leading facilities for medically focused, physician-led treatment of mental health and addiction disorders.

We are hiring an Addictions Counsellor for our Regional Services Team based out of our Orangeville site at Homewood and are looking for you. You’re a great fit, if you thrive in a fast-paced environment, are passionate about innovation, foster collaboration, and are committed to service excellence.

The Addictions Counsellor provides education regarding addiction and addiction recovery, as well as counselling individuals and families struggling with substance use disorders and/or other addictions in the Centre and North Wellington areas. Competence in the 12 core functions of Addictions Counsellors is required. This position may involve intake, screening, assessment and referral functions; individual and group work.

Hours of work: Temporary Full Time, 35 hours per week

What the job entails:

  • Conducts assessments for substance use, problem gambling, and other related areas to individuals to help guide in treatment planning.
  • Provides individual counseling to support the individual’s addiction and mental health recovery
  • Develops and presents psycho-educational sessions to clients/patients in individual or large group formats.
  • Provides a learning experience for volunteers, staff and students through supporting their observer role in group and/or by supervising students.
  • Leads group counselling session.
  • Liaises with referral sources and other relevant outside organizations regarding patient/client’s progress.
  • Supports patient’s/clients’ discharge planning through referral to appropriate community resources.
  • Assists patients/clients in coordinating outpatient counselling and/or follow-up. 
  • Offer Family Education/Counseling.

What we are looking for:

  • Bachelor’s or Master’s Degree in a recognized Social Sciences program with addiction specific education
  • Must hold valid registration with the relevant college/governing body in Ontario or in pursuit of relevant credential.
  • Certification in Addiction Counselling (ICADC) preferred
  • Membership with Canadian Addiction Counsellors Certification Federation (CACCF) preferred
  • Experience in group and individual counselling, strong customer service skills and comfortable presenting to large groups
  • Experiencing working directly with youth in both traditional and non-traditional settings
  • Experience coordinating client care with other service providers
  • Demonstrated experience in chemical dependence, gambling and concurrent psychiatric disorders
  • Experience in mood disorders an asset
  • Ability to work independently as well as ability to work within an interdisciplinary team
  • Excellent time management and organizational skills
  • Valid Ontario Driver’s License and access to own vehicle and ability/willingness to travel within Central and North Wellington Townships
  • Knowledge of addictions along a continuum of care
  • Engaging, collaborative and creative, astute to clients' needs with the ability to adapt and be flexible
  • Demonstrated commitment to Homewood’s Values (Service Excellence, Innovation, Collaboration, and Integrity)
  • Commitment to working within Homewood’s Health and Safety Standards

Why Work For Us

We are driven by our values and a passion for helping people improve their lives. We offer a competitive salary, an excellent benefits package and professional development opportunities. Our remarkable organizational culture also makes for an exceptional workplace environment. Join us and work along-side highly motivated people who are collaborative and focused on delivering seamless services and programs to our clients and customers.

In accordance with the various provincial legislations that we operate under, Homewood Health is committed to working in collaboration with any team member who may require workplace accommodation in order to successfully perform any or all aspects of their role.

Join Homewood Health™ and be part of an exceptional team that is helping Canadians live healthier, more productive and fulfilling lives. 

Stephen - A Patients’ Story.

Stephen - A Patients’ Story.

Stephen - A Patients' Story ​ 

Published October 12, 2018

Staying Present

Mindfulness Based Cognitive Therapy for anxiety and depression.

Awareness of Breathing Exercise

Body Scan Mindfulness Exercise

Three Minute Breathing Space

Mindful Stretching

MF of Breath, Body, Sounds and Thoughts

Three Minute Responsive Breathing Space

MF of Breath, Body, Sounds and Thoughts (plus difficulty)


The Dufferin Area Family Health Team is proud to be part of the Health TAPESTRY Program. Health TAPESTRY works to help people stay healthier for longer in the places where they live. We do this by bringing together health care teams, volunteers, the community and technology. Health TAPESTRY was developed and is led by the McMaster University Department of Family Medicine. Health TAPESTRY is identifying people at risk before they need invasive and expensive interventions, like going to a hospital. We work with these people and their communities to help them be healthier, where they live, for longer.

We are looking for volunteers for the Dufferin Region!

Health TAPESTRY volunteers help extend the reach of our interprofessional health care teams. By visiting the homes of our clients, volunteers can help those teams connect better with at-risk populations. Volunteers may do this by bringing information about clients to the interprofessional team and by helping those teams be more responsive to the needs of their clients. Volunteers also play an important role in supporting clients to meet their goals and assist them with staying healthy longer.

Clients and Volunteers
Clients and Volunteers

Health TAPESTRY views volunteers as a very important part of a client’s circle of care. They are considered “health connectors,” who help connect clients, the health care system and the community. Health TAPESTRY volunteers are:

·         given the opportunity to engage clients according to their abilities, skills and talents;

·         trained and supported;

·         asked for their feedback to help improve the Health TAPESTRY program;

·         involved in a program that improves primary health care locally and across Canada.

If you would like more information about being a Health TAPESTRY volunteer, please email Danielle Mischkot at

Job Posting: Mental Health Therapist - 2 Full-Time Positions

Download this job posting in PDF format.



To Serve the Orangeville – Bolton – Caledon Area

Family Health Teams (FHT’s) usea patient-centered approach to primary health care that brings together physicians and other health-care professionals to co-ordinate the highest possible quality of care for patients – when they need it, as close to home as possible. FHTs are a key component of Ontario’s health-care plan to reduce wait times, improve access to doctors and nurses, and keep Ontarians healthy.

The Dufferin Area Family Health Teamcurrently has an opportunity for two (2) Mental Health Therapists (Full-Time, 37.5 hours per week) to join a compassionate, dynamic team dedicated to engaging and collaborating with patients facing stressful situations or mental health challenges for improved health and well-being.  Come join our team - as together we aim to provide quality health care in a great community! 

Are you …

  • Enthusiastic about utilizing evidence-based therapy skills to support individuals struggling with diverse situational, family, or mood related concerns?
  • Knowledgeable about mental health issues, trauma, risk assessment, and substance use?
  • Able to conduct an intake conversation or brief single session?
  • Creative and passionate about the development and facilitation of therapy groups or psycho-education workshops? 
  • Flexible, with exceptional interpersonal skills, and committed to working in a multi-disciplinary environment?
  • Able to demonstrate sensitivity to diversity, whether related to race, religion, culture, sexual orientation, and/or gender identity?

We are looking for someone with …

  • A Masters Degree in Social Work or Psychology, including a minimum five years experience in individual, family and/or group counselling.
  • Membership in good standing with a regulated health college, such as the Ontario College of Social Workers or College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario.
  • Demonstrated knowledge of, and experience in utilizing, evidence-based therapy approaches to supporting individuals with various mental health concerns.
  • Effective skills in workshop, psycho-education and/or therapy group facilitation.
  • A strong collaborative and innovative work ethic.
  • Current knowledge of supports and services in the Dufferin-Caledon area.
  • A valid Ontario Driver’s License, valid insurance, and access to a reliable vehicle.

If this opportunity interests you, please submit your resume to  l.davies@dafht.caby August 24th, 2018

Welcome Dr. Bhamber

Welcome Dr. Bhamber


Dr. Bhamber is actively accepting new patients effective immediately.

Please contact the office for more information - 519-925-0017 ext. 1

Published April 17, 2018

Recipes from Jacalyn

Click on the links below to see what Jacalyn has been cooking up!


It’s Not All in Your Head:  Migraine Workshop

If you suffer with chronic migraine headaches, you will benefit from our workshop.  Our pharmacist and nurse practitioner deliver a one-hour workshop with practical suggestions and how to prevent and manage a migraine.  This workshop is open to all DAFHT patients.   Call 519-938-8802 for more information on this program.

  • Do you suffer with migraines?

Patient Advisory Council Application Form

Job Posting: Volunteer Community Board Member

The Dufferin Area Family Health Team (DAFHT) is a not for profit organization that provides primary health care services to over 47,000 patients in Dufferin County.

We are seeking to add a community member with a strong finance background and skill set to our Board of 8 family physicians. This is an exciting time to be involved in Primary Care with many changes including the formation of a DAFHT Patient & Family Advisory Council, and local input into the design and delivery of services.  There is no remuneration for this position.


The ideal candidates will have the following knowledge, skills and attributes

  • Commitment to the health of the Dufferin community and the mission and goals of the DAFHT
  • Strong finance and accounting background
  • Experience on corporate or non-profit Boards of Directors with an understanding of the roles and responsibilities of a Governance Board;
  • Demonstrated leadership in their profession/business and/or Dufferin County;
  • Live and/or work in Dufferin County
  • Willingness to commit time and energy and participate in approximately 6 daytime board meetings a year, for a 2 year term.

If you are interested in serving on the Board of Directors of this dynamic health care organization, please submit your C.V. (resume) and your letter of interest, describing why you want to serve on the DAFHT Board, and highlighting some of your experiences and talents that make you an excellent candidate for this position. We are excited to now be accepting applications.

We encourage you to email for more details on this exciting opportunity.


DAFHT Weekly Walk for Wellness

Electronic Health Record System

We came together to serve you better

Dufferin Area Family Health Team is now linked! All of our doctors and health professionals at the following clinics are now on the same health record system:

This means that wherever you receive care in our community – we will have your most up to date information. 

Being on the same system will help us serve you better in the following ways:

  • Your information will be available at all our after-hours clinics
  • If you switch doctors and go to another doctor in our community your information is automatically available to your new doctor

Please contact us if you have any questions.

Lets Move!

You've heard it before....we all need to exercise!

Not sure where to start?

Join us for a two hour interactive workshop to find out:

  • What counts as exercise and how much should be done
  • What gets in the way of doing exercise
  • How to make a plan and get moving!

How to get started?  Cal 519-938-8802 ext 314 for more information or to register.

Meanwhile, click on some the links below for helpful information.

Managing Emotions

MANaging Emotions:  An Emotion Regulation Group for Men

Do you have trouble identifying or expressing feelings?

Do you feel numb or out of control sometimes?

Stitch and Unwind

Enjoy some meaningful and thoughtful conversation while relaxing with your own knitting, crocheting or stitchery project. 

Don’t have supplies?  A few sets of knitting needles, crochet hooks and yarn have been generously donated to get you started!

Stress Reduction Workshop

Everyone experiences stress, and it is very common for stress to become intense enough to affect wellbeing.  

In the Stress Reduction Workshop series, you will learn and practice a variety of simple and effective techniques for taking care of your stress.   You will leave the session with a better understanding of the warning signs of  stress, practical resources for improving your reaction to stress, and you may even feel more relaxed!

Workshops are offered once a month in a series of 3 sessions with new techniques covered at each session.  You are welcome to join us for 1 session or the full series. 

Being Present

Being Present is an eight session group that provides participants with the opportunity to experience a variety of meditation techniques.

To benefit from the program, participants are encouraged to meditate daily between group sessions.  We understand that it can be difficult to put aside 30 minutes a day for this activity.  However, many people find that the benefits of regular practice are worth it.

Information and materials will be provided to support meditation practice at home.   Also, a CD with a variety of guided meditations is available for purchase at $15.00, for those interested in this resource.

There is no cost for this program but parking costs $3.00.

We recommend wearing comfortable clothing.

Feeling Good

A Cognitive Behavioural Approach to Managing Moods

Ostomy Care

 The Enterostomal Therapist (ET) nurse plays a role in optimizing the quality of life for  people who have had, or who are going to have surgery to create a stoma.  A stoma is when the bowel is brought up on the abdomen in order to divert the flow of feces or urine.

The disease processes which may result in having a stoma include: Crohn's, ulcerative colitis, diverticulitis, bladder or bowel cancer,  bowel obstruction related to metastatic disease, and various congenital bowel and bladder concerns.
Patients may be seen pre-operatively where there is a planned surgery, in a timely manner post-operatively, or even years after the surgery.

Information aroudnd the surgical procedure,  basic ostomy care and expectations, dietary and fluid intake,  potential complications and interventions, medications, body image, intimacy, supply ordering, and community resources and supports will be provided.
The stoma and the appliance being used for pouching will be assessed.   Considerations will include the type of stoma and the contours around the stoma, the type of drainage, the person's dexterity and ability to manage self-care, the person's individual preferences, and the cost of the products
Various products will be demonstrated and information regarding potential funding will be provided.
The person with an  ostomy, whether new or long term,  is often overwhelmed with the routine and may not have had teaching and support initially or even years after their surgery.  The ET will answer any questions the patient may have about self-care.
Information regarding the surgery itself, the basics of stoma care, where to purchase supplies and access specialty products, connection with support and educational organizations, social net-working, newsletters, and ostomy visitors will be provided.

DAFHT patients may be referred to the Ostomy Program at the request of their Primary Care Provider or by the CCAC nursing agency who may be involved in their care

Community Partners

Health Links Referral Form

Health Links Referral form

Health Links

What is a Health Link?

A Health Link is made up of patients, caregivers, health care providers, and community support service agencies that work together to improve the results of patients needing extra care. 

These partners will create a plan that is made specifically for each patient, making certain that the patient’s goals are met and that there are no bumps in the road moving between care providers; along with easier access to specialists, home care services and other community supports, including mental health services.

Who is a Health Care Provider?

The terms ‘Health Care Provider’ and ‘Health Service Provider’ can both be used to describe a professional providing health care supports and services to patients. 

These providers may include:  Physicians, Nurse Practitioners, Chiropodists, Occupational Therapist, Respiratory Therapist, Physiotherapist, Pharmacist, or Registered Nurse.

Other examples include:

Organizations that provide health care, equipment or supplies
Local hospitals and your primary care provider
Other health partners that assist in providing health care e.g. Canadian Mental Health Agency (CMHA), Supportive Housing in Peel (SHIP), Community Care Access Centre (CCAC)
Community and social service agencies e.g. Meals on Wheels

Who should be involved with a Health Link?  

Patients with……

Complex health care needs
Frequent medical events
Frequent or multiple visits to primary care
Frequent or multiple visits to emergency departments
Unstable housing
Income or financial challenges
Transportation challenges
Multiple health care providers

What does a Health Link do?

The goal of a Health Links is to increase collaboration, communication, and care coordination with the patient, primary care and other care providers to deliver patient-centred care to meet the goals and care needs of patients and their families.

Health Links will share information  through an Eletronic Health Record, after a patient has given consent, and measure results while working with their Local Health Integration Network (LHIN) to achieve short- and long-term goals, such as:

Developing coordinated care plans for complex patients.
Increasing the number of complex and senior patients with regular and timely access to a primary care provider.
Reduced unnecessary hospital admissions and re-admissions within 30-days of discharge.
Reduced avoidable Emergency Department visits for patients with conditions that may be best managed elsewhere.
Improve same day/next day access to primary care.
Reduced time from a primary care referral to specialist consultation for complex patients.
Reduced time from referral to first home care visit (where appropriate).
Reduced alternate level of care (ALC) days in hospital.
Improve the overall patient care experience for patients with the greatest health care needs.

What Health Links Will Achieve For Patients/Caregivers?

An individualized Care Plan that creates a path for two-way communication between a patient and their health care providers
Smooth transitions between care providers
Patient-provider relationships built on trust and respect
Improving the patient’s journey through the healthcare system
Reduced wait times, visits to the emergency department, and unnecessary hospital admissions

For an example of how a community Health Link can make a difference in a patient's life, read Bernice's story.

Would you like more information on Health Links?

Central West LHIN

Ministry of Health and Long Term Care

Click on any of the links to find out more information on Dufferin Health Link Community Partners

How to make a referral to the Dufferin Health Link? 

For patients – please discuss with your primary care provider or call the Dufferin Health Link Coordinator at 519-938-8802 ext 310

For physicians or community partners – please complete the referral form and fax to the Dufferin Health Link Coordinator at 519-938-8128.

Spirometry Patient Instruction Information

Spirometry is a breathing test used to find out how well the lungs are working and to check for Asthma and COPD.  The test will be done by a Registered Respiratory Therapist. You will be given an inhaled medication during the spirometry test.  Spirometry requires a great deal of hard blowing. The test shows if there is any tightness in the lungs before and after the inhaler, how much air is in the lungs and how fast you can blow that air out.

During your visit we will check your oxygen levels, listen to your chest and ask you questions about your breathing. Some patients find it helpful to bring a family member to the test to help answer these questions. Your Doctor, Nurse Practitioner or Physician Assistant will be notified of the results within 24 hours of the test and they should be contacted for any follow up questions.  You may also be given additional instructions by your Respiratory Therapist or doctor prior to or after your test.   Please note that the Respiratory Therapist cannot provide the results of the test at the time of your visit.

Preparation for the test:

  • Bring your inhalers, or “puffers”, with you.
  • Take all of your medications, except inhalers and medications listed below, as usual and you may eat a light meal prior to the test.
  • No heavy exercise within 30 minutes of taking the test.
  • No alcohol consumption within 4 hours of taking the test.
  • No smoking or caffeine consumption within 1 hour of taking the test.
  • Do not take the following medications: Ventolin (Salbutamol, Apo-Salvent), Bricanyl, Atrovent, Combivent, or Airomir, within 6 hours of the test unless you are having trouble breathing. If you have trouble breathing before the test, take your reliever inhaler.  If you take your inhalers, or feel unwell, please call to reschedule your appointment or notify your provider when you arrive for your appointment.
  • Do not take any other inhalers the day of the test.
  • Pills for breathing such as Theophylline, Singulair, Montelukast and Accolate should be held for 24 hours before the test.

What We Offer

The Dufferin Area Family Health Team is made up of of physicians, nurses, administrative and other health care professionals who work collaboratively, each using their experience and skills so that you receive the very best care, when you need it, as close to home as possible. The Family Health Team operates out of five locations in Orangeville,  Shelburne, and Grand Valley; as well as multiple family physician sites.

With a focus on preventing illness and promoting health, the Family Health Team works to find the best ways to manage chronic illnesses such as diabetes, asthma and heart disease, along with providing easier access to mental health services.  Our team helps patients get healthy and stay healthy by:

  • sharing accurate up-to-date information about the best ways to prevent disease and promote health
  • detecting and addressing health concerns earlier, when care is more effective and less costly
  • increasing the range of health conditions that can be assessed and treated in the family doctor's office
  • offering support and strategies to better manage chronic illnesses like diabetes depression and asthma
  • working with patients and their families to navigate the health care system and coordinate better care

The Dufferin Area Family Health Team offers a variety of programs to help you better manage your health.  Our groups cover a wide variety of health concerns including smoking cessation, sleep, diabetes, nutrition, mental health, osteoporosis, and heart health.  As a patient of our family health team, you have access to all of these programs at no additional cost.


Speak to your doctor, nurse practitioner or any of the other health care professionals in our team for more information on how to register for our programs and groups or call 519-938-8802 ext 314 for more information.

Quality Improvement Plan

In an effort to improve the health of patients, enhancing patient experiences and outcomes, and reducing costs of care, Family Health Teams across the province are now creating annual Quality Improvement plans. The plan guides teams to set priorities for areas to improve and the work needed to achieve these goals. The Dufferin Area Family Health Team goals for the coming year are focused on access, integration and patient centred care.

Privacy Policy

The Dufferin Area Family Heath Team values your privacy as both a visitor to our website and as an existing, new or prospective patient.

Website Privacy

Our website sets three cookies, along with a small number of third-party cookies. These are intended to improve the site's performance, user experience and to collect informtion on visitors through Google Analytics. (For more information: Google Analytics Cookie Usage on Websites.) If you choose not to accept cookies our website will still function properly and your visit will not be impacted.

We do not retain nor do we share any unique information about visitors to our website with any third-party.

General Privacy Policy

View the complete DAFHT Privacy Policy in PDF format.

The Dufferin Area Family Health Team (DAFHT) is committed to patient[1] privacy and to protecting the confidentiality of the health information we hold.

The DAFHT is the health information custodians (HICs under the Personal Health Information Protection Act, 2004 (PHIPA). The DAFHT is accountable and liable for compliance with PHIPA and the protection of health records. For the purposes of privacy obligations, the two Family Health Organizations (FHO's) and associated staff are agents of the DAFHT.  This relationship has been established through a “PHIPA Agency Agreement” signed by each FHO and the DAFHT.

In our Privacy Policy, we use the language of “Team Members” to capture the commitment that all physicians, and all Dufferin Area Family Health Team and FHO staff, volunteers, students and vendors abide by the Privacy Policy and to reflect our shared commitment to protecting personal health information.

The Privacy Policy acts as the articulation of the privacy practices and standards to guide all Team Members and any other agents. There are additional privacy policies that are included by reference to this Privacy Policy and are listed at Appendix A. All Team Members agree to abide by those policies as well.

[1] We have used the term “patient” throughout the policy. It is possible that we hold personal health information about individuals who are not the Family Health Team’s patients or who are former patients, and the privacy policy would apply equally to those individuals.

General Privacy Policy

View the complete DAFHT Privacy Policy in PDF format.


The Dufferin Area Family Health Team website values the accessibility of all our information and resources. Our website meets and often exceeds the accessibility guidelines set out in the Accessibility for Ontarians with Disabilities Act.

The Dufferin Area Family Health Team (DAFHT) welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.If you are contacted for a job opportunity, please advise the DAFHT of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. The DAFHT is committed to an inclusive, barrier-free recruitment and selection process and work environment.

Web Content Accessibility

The World Wide Web Consortium's current Web Content Accessibility Guidelines.

Policies and Plans

Career Opportunities

The Dufferin Area Family Health team is committed to the betterment of individual and community health through a collaborative, multi-disciplinary primary health care team. Here at the Dufferin Area Family Health Team, we are committed to ensuring a workplace culture that promotes employee wellbeing and recognizes the contribution of all employees in achieving healthcare excellence.

The Dufferin Area Family Health Team (DAFHT) welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.If you are contacted for a job opportunity, please advise the DAFHT of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. The DAFHT is committed to an inclusive, barrier-free recruitment and selection process and work environment.

Our Team

The members of the the Dufferin Area Family Health Team come from a wide variety of backgrounds. Along with physicians, the team includes a wide variety of health care practitioners.

Board of Directors

  • Dr Jeff Ponke, President
  • Dr Priya Akula, Board Chair
  • Dr Charles Joyce, Treasurer
  • Dr Brian Wilson
  • Dr Marcella Palad
  • Dr Dave Stenning
  • Dr David Knox


View a complete list of of the physicians who are part of the Dufferin Area Family Health Team.

Cooking with Jacalyn

Hello! I'm Jacalyn Dryland, Registered Dietitian, and welcome to my foodie videos.

Why am I making these videos? I am finding more and more that people are struggling to be healthy if they are not preparing and eating home-cooked meals.

I want you to get excited about preparing tasty meals from scratch using whole foods, which are generally lower in salt, refined flours and sugar.

Join me by watching these videos so you may feel more inclined to feed yourself and your family good, wholesome, real food that is delicious and of course nutritious.

Happy cooking!


"Cook Your Way Out of Trouble"

(to quote my favourite chef Jamie Oliver)

Wound Care

  • A wound care nurse will complete an assessment of the wound and the individual.
  • Recommendations will be made for any other necessary testing to determine the wound cause.  Identifying the wound cause, and treating the cause are the goals of best practice wound care.
  • Factors which negatively affect wound healing will be identified and discussed with the patient.
  • A treatment plan will be put into place.  In collaboration with the patient and the GP, multi-disciplinary referrals may be made to optimize healing (i.e. chiropody, diabetic education, review of nutrition, smoking cessation, vascular consult, referral to CCAC for nursing assistance in wound care).
  • Education regarding wound healing and best practice wound care will be provided.
  • There will be regular follow up with the patient and communication with the other health professionals involved in the patients care.

Types of Patients Seen

Patients with delayed healing of a wound or a difficult to manage wound.  Wound causes may include:  arterial, venous, diabetic (neuropathic), pressure injury, burns, autoimmune disease, trauma, and  post-surgical site infection

Appointment Information

DAFHT patients may be referred to the Wound Care program at the request of their Primary Care Provider or by the CCAC nursing agency involved with their wound care

Smoking Cessation

Quitting smoking is the single most important thing you can do to improve your health.

Our team of trained smoking cessation counselors encourage, educate and assist patients to create a successful plan to quit smoking.

The goal of the program is to provide counseling sessions in a supportive way and have patients learn about the reasons why they smoke and to gain tools and resources for their journey to success.

During the appointment stress management, coping strategies, barriers/triggers and smoking cessation aids will be explored.

STOP Study

The Dufferin Area Family Health Team participates in a smoking cessation program entitled STOP (Smoking Treatment in Ontario Patients), offered through Centre for Addiction and Mental Health (CAMH).

This program is for people who are interested in quitting smoking and would like to use nicotine replacement therapy (nicotine patch, gum, inhaler &/or lozenge) for assistance.  For those that qualify, this program is free  and is offered in combination with counselling.

Follow up sessions are necessary as part of the STOP program.

What you can expect at your appointment with your Smoking Cessation Counselor

  • Your smoking history will be collected and reviewed
  • You will receive information about the rewards and benefits of quitting smoking, what to expect when quitting and possible strategies &/or aids that can increase your chances of success
  • We will help you to develop an individualized quit plan
  • Follow up sessions are critical to the success of quitting smoking 

Respiratory Program

The goal of the Respiratory Program is to provide assistance to patients with respiratory symptoms, when referred by their Family Doctor. This involves giving appropriate education, resources and symptom management tools based upon diagnosis.

The Respiratory Therapist will perform a spirometry (breathing test) on patients with respiratory symptoms or smokers at risk for the investigation of COPD (Chronic Obstructive Pulmonary Disease) and Asthma.

Asthma Program

For patients with asthma or asthma-like symptoms, the respiratory team will provide individualized educational sessions about asthma, medication education, trigger identification and symptom control.

You will be given an “asthma action plan” that will help you to identify your level of control and provide self-management instructions to keep you symptom free.
Patients can be seen as needed by the respiratory therapist.  Follow-up Spirometry may be performed to monitor control.

COPD Program

For patients with COPD the Respiratory Therapist will provide education to patients with COPD specifically focusing on treatments and lifestyle changes that can help you optimize your health, stay more active, and slow the progress of the disease. You will receive follow up care by the Respiratory Therapist who will evaluate control, provide a COPD action plan and perform additional spirometry testing as needed.

Types of Patients Seen

Patients with a history of respiratory symptoms, who have asthma, COPD &/or may be a smoker at risk.

What you can expect at your appointment with your Respiratory Therapist

  • Your respiratory health and medication history will be collected and reviewed
  • Your weight, oxygen saturation and blood pressure will be taken
  • A spirometry (breathing test) will be performed and the results will be sent to your Family Doctor, Nurse Practitioner or Physician Assistant for diagnosis.
  • We will review your medications and discuss symptom monitoring - a respiratory symptom diary may be requested, which can include Peak Flow Meter Recording
  • We will review and explain how to use your diary to assist with self management and identification of controlled versus uncontrolled symptoms with the goal of working towards an individualized Action Plan
  • You will receive information about your chronic condition, appropriate use of your medications, learn more about healthy lifestyle, and gain confidence in your ability to manage your respiratory condition
  • We will help you set some lifestyle goals
  • You will receive help with removal of secretions from your lungs if you have trouble doing so
  • Smoking cessation counseling &/or assistance provided as appropriate

Patients may be referred to other interdisciplinary health care professionals within Dufferin Area Family Health Team as needed.

If you need to cancel or reschedule this appointment please phone: Orangeville and Grand Valley 519-938-8802 ext. 314 or in Shelburne 519-925-0017 ext. 236.

Chronic Pain

Power Over Pain: Individualized Assessments for Chronic Pain

The chronic pain program aims to provide education and strategies you can use to better manage your pain and improve your quality of life.  Our program begins with an initial assessemnt with our Occupational Therapist and Clinical Pharmacist.

They will review your pain history and ask you to share how your pain affects your mood, sleep, and your daily activities. They will also discuss how your medications and other forms of therapy are helping to manage your pain.

At the end of the appointment you will be given recommendations as part of your follow-up plan, which may include lifestyle changes, therapy, and/or medication adjustments.

Types of Patients Seen

The chronic pain program is designed for patients 18 years and older who have been living with chronic pain for more than than 3 months.

This may include any of the following conditions:

  • Arthritis, Fibromyalgia
  • Sciatica, Degenerative Disc Disease, Spinal Stenosis
  • Diabetic Neuropathy, Neuralgias, Multiple Sclerosis
  • Migraines

Appointment Information

You will be asked to arrive 15 minutes before your scheduled appointment to complete pain assessment questionnaires.

These appointments are scheduled for 90 minutes.

Please bring your medication and treatment history to this appointment.


Physiotherapists are primary health care professionals who play a significant role in health promotion and the treatment of injury and disease. They combine their knowledge of the body and its function with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability.

Physiotherapists work with individuals of all ages to break down the barriers to physical function including

  • pre and post surgery
  • helping people come back from illness
  • chronic disease
  • work-related injuries
  • motor vehicle accidents
  • age related conditions

Physiotherapists also play an important role in health promotion and disease prevention.

Types of Patients Seen

Physiotherapy has proven to be effective in the treatment and management of arthritis and can be effective treatment for those who suffer from pain in any area including:

  • back
  • neck
  • joints
  • shoulder
  • elbows
  • wrists
  • hips
  • knees
  • ankles

In addition, physiotherapists have specialized training in:

  • acupuncture
  • concussion management and the return to learn/play process
  • balance issues
  • pelvic health physiotherapy

Appointment Information

During your initial visit your therapist will perform an extensive medical history.  A detailed physical exam will be performed and limitations and impairments are determined.  You and your physiotherapist will establish specific goals and devise a treatment plan.  This treatment plan will include:

  • education about your specific condition
  • hands on manual therapy treatment
  • thermal and pain control modalities, if required
  • designing a stretching and strengthening program


Within the Dufferin Area Family Health Team, a clinical pharmacist works directly with physicians to ensure the best use of medications for patients.  

The pharmacist is able to see patients for a wide range of medication-related concerns.  The pharmacist will help patients resolve any problems or concerns to ensure patients get the maximum benefit from their medications and discuss how medications are best taken or used.

Types of Patients Seen

Most often, patients that are referred to the pharmacist:

  • are on complex medication regimens
  • require help to properly managing their medications - both prescription and non-prescription

Appointment Information

What you can expect at your appointment with your Clinical Pharmacist:

Please bring:  Your medications to the appointment, including prescription and non-prescription medications (over the counter, vitamins, herbals or natural remedies).  Also bring a list of your allergies and any questions you may have for the pharmacist.

During the appointment, the pharmacist will:

  • ask you about your medications
  • explain the reason why you are taking your medication 
  • explain side effects of your medication 
  • answer any questions that you may have about your medication  

The initial medication review take approximately one hour, after which any recommendations will be communicated to your family physician.

If necessary, the pharmacist will schedule follow-up with you either over the phone or by having another consultation in office.

Referral Process

Patients are referred by their Primary Care Provider.

Osteoporosis Program: “Treasure Your Bones”

Join our team of nurses, dietitians, and pharmacist for a two-part workshop to learn practical strategies to improve bone health:

  • Diagnosis of osteoporosis
  • Decreasing risk for falls and fractures
  • Medication and treatment options
  • Good nutrition including Calcium & Vitamin D
  • Introduction to safe exercise with a Bone Fit™ trained therapist

Types of Patients Seen

This workshop has been designed for patients diagnosed with, or at risk of, Osteoporosis or low bone mass.

Appointment Information

This is a group program.  Please wear comfortable clothing and soft-soled shoes.


We also offer a follow-up workshop to this program which includes a 3- week, 1 hour, exercise session where you will practice safe exercise with a Bone Fit™ trained therapist.

Occupational Therapy

The goal of occupational therapy is to promote health and well-being by improving participation in everyday life.

The Occupational Therapist will provide support to patients who may have a chronic condition, illness or injury and experiencing difficulty with everyday tasks such as:

  • Dressing or showering
  • Meal preparation and house cleaning
  • Recreational activities and hobbies
  • Poor balance and risk of falling
  • Challenges with memory or concentration
  • Modifying, modifying, or returning to work
  • Driving
  • Caregiver roles and responsibilities
  • Exercise for lifestyle improvement

Treatment may include functional assessments, therapeutic exercises, education, adapting your work or home environment, recommending adaptive equipment or mobility aids and accessing funding for mobility aids.

Types of Patients Seen

The Occupational Therapist may also help caregivers to help minimize their risk of injury, manage caregiver stress, find balance in life, and connect them with community resources.

Appointment Information

What you can expect at your appointment with your Occupational Therapist:

  • Your health and medical history will be collected and reviewed
  • Your physical abilities or activity tolerance will be assessed
  • Your use of mobility aids or braces may be reviewed
  • Your interests and hobbies will be identified and may be used as part of your therapy program
  • You will receive information about your condition and explore strategies for managing and improving function
  • Your OT will work with you to identify issues and establish goals that will improve your condition and everyday life

Patients are to be referred to the Occupational Therapist by their Primary Care Provider or by another interdisciplinary health care professional.

Mental Health Services

Our team of Mental Health Therapists support patients to take actions to enhance their coping, increase problem-solving skills and improve daily functioning.

Assistance with referral to community or regional resources may be provided.

Therapy groups are offered throughout the year for patients who may benefit from a group experience.

Types of Patients Seen

Individuals who are aged 16 or older, who are dealing with various life issues such as:

  • Loss
  • Depression
  • Anxiety
  • Work or relationship issues

Appointment Information

If a patient has counseling service through a work benefit plan, we ask that patients access these resources first.

Six to 8 sessions with the therapist are available for enrolled patients.  The first appointment will often last about an hour and involve a discussion of the current situation and goals for counseling.

A plan of support will be made and if appropriate, a patient may also be referred to other community programs or services that are suited to meet the patient's needs.

To access these services, a referral can be made through your doctor or nurse practitioner.   All appoinments and groups are booked through the Mental Health Intake Counselor at 519-938-8802 ext 330.


At the first visit, a nurse will meet with you to assess your blood pressure and discuss why high blood pressure happens and the factors that affect it.

The nurse educator will help you to develop a plan to help improve your blood pressure.

Types of Patients Seen

  • Patients who have hypertension or have had an elevated blood pressure in their doctor’s office.
  • Patients who measure their blood pressure at home: 

- to validate a home blood pressure machine to ensure accuracy of monitor

- to help patients with correct technique when measuring blood pressure on their own machine

Appointment Information

What you can expect at your appointment with your Nurse Educator:

  • Your blood pressure will be taken using a Bp TRU machine.  This machine takes 6 readings, 2 minutes apart to provide a more accurate  reading of your blood pressure outside of a doctor’s office.
  • Continued monitoring and follow up is encouraged when appropriate to assist patients to manage their blood pressure.
  • You will be given the opportunity to attend our Change of Heart Healthy Lifestyles session.
  • If you have a home blood pressure monitor, please bring it with you to your appointment. 

Change for a Healthy You

Tired of diets that don't work? Join the 'Change for a Healthy You' program led by our dietitians and mental health counsellor.

Change for a Healthy You focuses on lifestyle change for health through mindful eating, physical activity and feeling good about yourself.

Patients have the option to participate in a six-week group program or a two-day bootcamp; both are offered throughout the year.  The program designed to promote healthy lifestyle by making good food choices and being physically active. 

Additionally, participants will have the opporunity to attend a grocery store tour with the Registered Dietitian at Zehrs.

Types of Patients Seen

Adults over the age of 18, who have identified the need to make lifestyle changes to their eating and physical activity to improve their health.

Group Information

What you can expect at Change for a Healthy You:

  • Half of the program, with the Dietitians,  includes healthy eating,  menu planning, label reading, and tips for eating out.  Also included is a discussion on how to get started being active and setting lifestyle goals.
  • The other half of the time is with the Dietitian and Mental Health Counselor, in a mindfulness program, Craving Change™, which explores why you eat the way you do and strategies to help change your thinking and eating.


Living Well with Diabetes provides patient education, tools and on-going support for patients with Type 2 Diabetes.

Our team works together to help patients manage their disease to maintain healthy living.

Starting with two educational sessions, patients will develop an understanding of how diabetes may affect them and the relationship between nutrition, exercise, medication and stress.

Once the classes are completed, patients  meet with the Nurse Diabetes Educator and Dietitian for further support and individualized care to reach their goals and reduce the risk of long-term complications.  

Types of Patients Seen

Patients with Type 2 Diabetes

Appointment Information

What you can expect at your appointment with your Diabetes Educator and Registered Dietitian:

  • Your health and diet history will be collected and reviewed
  • Your weight and blood pressure will be taken
  • We will review your medications and discuss use of your blood glucose monitor
  • We will  explain your recent diabetes blood work results
  • You will receive information about your chronic condition,  use of your medications, learn more about healthy nutrition and gain confidence in your ability to manage your diabetes
  • You  will set some lifestyle goals to work towards

Chiropody Services

Within the DAFHT, a registered chiropodist works to prevent and treat a variety of foot disorders that may develop as a long-term complication of Diabetes or other conditions.

The role of the Chiropodist is to maintain and improve patient mobility, to alleviate foot pain, provide health education and thereby improving one’s quality of life. 

During the first visit, each patient will be assessed, a treatment plan put in place and follow-up visits will be booked if necessary.  Patients will recieve education on prevention of disorders and disfunction of the foot.

Types of Patients Seen

Most often, patients that are referred to the Chiropodist are those that have:

 Diabetes with some signs of foot complications
 Potentially high risk foot related concerns such as peripheral arterial disease, rheumatoid arthritis, or gout.

Appointment Information

Please bring:

  • Your footwear that you use every day inside of the house, outside of the house as well as any footwear that you use during exercise.  
  • Any shoe inserts such as over the counter arch supports, cushion inserts or custom made orthotics that you possibly wear during the day.
  • During the appointment, the chiropodist will ask you questions about your general health and your medications.
  • The chiropodist will perform a full comprehensive examination of your feet including skin, nails, nerves, blood vessels, joints, muscles and footwear.

Change of Heart: Healthy Lifestyles

The Change of Heart: Healthy Lifestyles program is offered to patients needing to make healthy changes including those with high cholesterol, fatty liver and/or high blood pressure.  This 2.5 hour session includes discussion around:

  • Understanding heart disease and how patients can reduce their risks
  • Healthy eating
  • The beneficial effects of physical activity on health

Participants will leave with concrete goals to begin making positive lifestyle change. 

The program is lead by a Dietitian and Nurse Educator.

Types of Patients Seen

Patients with high cholesterol or high blood pressure diagnosed by their health care provider.

Appointment Information

The one-time group session provides the basic information needed to start making lifestyle changes. 

The patient will return to see the Nurse Educator or Registered Dietitian for an individualized follow up session tailored to the patient.

Sleep Workshop

Attend this 2.5-hour workshop to find out how to sleep better!  Our team will provide you with information on:

  • Why sleep is important
  • The proper use of sleep medications and other medications that may affect sleep  
  • Up to date information on snoring and sleep apnea 
  • Ways to relax at bedtime
  • What can be done to improve sleep

Types of Patients Seen

This group is for any patient suffering with sleep issues including:

  • Waking up frequently
  • Feeling groggy
  • Daytime drowsiness
  • Snoring


Appointment Information

The 2.5 hour workshop is an interactive group and provides patients with take-home tools to improve their sleep.

Insomnia & Relaxation


<p>Need healthy recipe ideas? Take a look at our Cooking Series.</p>

Need healthy recipe ideas? Take a look at our Cooking Series.

The dietitian will provide one-on-one counseling to patients regarding:

  • Irritable bowel syndrome
  • Anemia
  • Diverticular disease
  • Crohns/colitis or celiac disease
  • Diabetes
  • Heart health
  • Liver disease
  • Pregnancy
  • Infant and child nutrition
  • General healthy eating

Nutrition counseling is aimed to help improve self-management of the disease, as well as improving the overall disease condition.

Types of Patients Seen

Adults and children with a health condition which can be improved by food intake and nutrition.

Appointment Information

What you can expect at your appointment with your Registered Dietitian:

  • Your health and diet history will be collected and reviewed
  • We will review your medications and vitamin/mineral supplements
  • We may review and explain any related blood work results
  • You will receive information about your chronic condition, appropriate use of your supplements, learn more about healthy nutrition, and gain confidence in your ability to manage your disease
  • We will help you set some lifestyle goals

Make An Appointment

To make an appointment with a dietitian please consult your Family Doctor.

Take a look at all the nutrition-related programs we offer.